Q：During the prevention and control of the novel coronavirus, if we can’t pay bills of running water and gas in time, will the supply be cut off？

　　A: During the?epidemic prevention and control, Yichang Puhua Three Gorges Water Co., Ltd. and China Gas in Yichang will spare no efforts to provide people’s daily water and gas use. Running water and natural gas will not be stopped for overdue bills, and people just need to make a supplementary payment after the epidemic.

　　Q: If necessary, what are the accessible payment ways?

　　A: Users should choose online payment as far as possible to avoid going out during the epidemic prevention and control. There are three online payment methods for water charges: Alipay, WeChat and Online Citizen’s Home. People can follow the official WeChat account of Yichang Puhua Three Gorges Water Co., Ltd.( 宜昌浦华三峡水务有限公司) to click “business hall”(营业厅) to add new users. After that, transactions about water use, inquiring charge and convenient payment can be handled easily.

　　To pay natural gas charges, general users can pay fees via public accounts of “China Gas for Wisdom Living” (中燃慧生活). Steps are as follows: following the public WeChat accounts of “China Gas for Wisdom Living” to choose “Gas Service”(燃气服务服务)in “Service”(服务) item and click “Gas Payment”(燃气服务), customers can pay the fees after inputting their customer number. Prepaid users can recharge through bluetooth top up. There are 51 agencies in the cooperation partener——Beishan supermarket to provide recharge services for some users with CPU gauge of Huatong magcard before 14:00 everyday, and users can go to the nearest Beishan supermarket to consult related issues.

　　Q: How to solve such problems as water and gas supply?

　　A: For problems of water supply, please call the 24-hour hotline: 0717-6789111. For gas leakage repair, please call 6355119.